To: Our valued customers
First of all, we would like to express our sincere thanks for your assistance and support during past time.
Recently, our service quality for transfering of containers to inspection area at Tan Cang – Cat Lai Terminal has not satisfactorily met customers’ expectations for many reasons: delayed transference time, limited yard area resulting in second tier stacking of containers to be inspected…)
In an attempt to solve the problem, we found that apart from increased throughput volume reason, it had to do with regulations on cargo control and quarantine by relevant governmental parties, which caused longer stay of containers to be inspected in the limited inspection area at Tan Cang – Cat Lai Terminal.
To simplify the procedure, and reduce waiting time and costs for customers, Saigon Newport Corporation has reached an agreement with three customs offices under Ho Chi Minh City Customs Department (Saigon Port Region I Customs Office, Invested Commodities Management Office, Processed Commodities Management Office) on the policy to allow customers to only transfer a number of containers nominated by customs officer as clearly indicated in relevant customs declaration to inspection area instead of the whole consignment as per the following instructions:
1. Objects of application: only for any consignment with 05 containers or more (in one customs declaration).
2. When customers make new customs declarations at the above customs offices, customs officers will directly nominate containers to be transferred in Delivery Orders or Bills of lading.
3. Afterwards, customers will register to transfer nominated containers to inspection area at Tan Cang – Cat Lai Terminal with Documentation Team of Tan Cang Warehousing JS Company (at Le Phung Hieu gate). We will take priority to transfer all containers nominated by customs within 12 hours since registration.
4. Upon the need to check quantity, marking of the commodities and container location, customs officiers and customers can make use of our terminal computers or website.
For further information, please do not hesitate to contact Customer Care Center at Tan Cang – Cat Lai Terminal (hotline 0907.400.400) or Documentation Team of Tan Cang Warehousing JS Company at Le Phung Hieu gate (08.37422234 – ext 151).
We highly appreciate your notice on the above captioned issue and hope to receive your continued cooperation and support to facilitate the procedure.
With many thanks and best regards.
PP GENERAL DIRECTOR
VICE GENERAL DIRECTOR
(Signed & sealed)
Ngo Minh Thuan
Receipts:
- As above;
- Saigon Port Region I Customs Office (to co-ordinate)
- Invested Commodities Management Office (to co-ordinate)
- Processed Commodities Management Office (to co-ordinate)
- Relevant parties at SNP
- Archives, B15
